Delivery

How much is delivery?

We provide Next Day delivery as standard which costs a flat rate of £5.00 per order. What’s even better is that if your order is over £100 your delivery is FREE!

Can I choose a time slot?

Standard delivery times are between 8 am and 7 pm and you will receive a one-hour timeslot on the day of delivery but unfortunately, you cannot choose your own timeslot.

Can I change my delivery address on my order?

We can change the delivery address up to the point the delivery label is produced for the courier. This means that normally if you contact us on the same day that you place the order, we can change the delivery address.

Can I ask for a parcel to be left with my neighbour?

On the day of delivery, the courier will email you with tracking information along with a one-hour delivery slot. Included in the email is a link for you to give special instructions (such as leave with a neighbour) to the driver.

Can I track my order?

Yes! Once your order is dispatched you will receive an email containing tracking details. On the day of delivery, you will be sent a text message/email from our courier, DPD detailing a one-hour window in which to expect your delivery.

Are there any exceptions to the next day delivery after dispatch?

If you live in one of the following postcodes (known as an extended area) it may take an additional working day for your order to arrive Unfortunately this is down the courier and outside of our control.

  • BT – NORTHERN IRELAND
  • IV/KW/HS/PH – INVERNESS
  • AB – ABERDEEN
  • IM – ISLE OF MAN
  • TR – SCILLY ISLES
  • PH/PA – OBAN

Can I collect my order or arrange my own courier?

Unfortunately, due to the number of orders that we process each day and the automation of our despatch process, we are unable to offer collection in person or alternative couriers.

How quick can I get my order?

You will receive your order in two working days, provided you upload and approve your artwork online before 5 pm Monday to Friday – we will dispatch it the next working day for delivery the working day after that.

If you live in an extended area, this will take an extra working day.

Didn't Find the Answer?

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